Physical banks are increasingly disappearing from the streets, while the need for face-to-face, in-person service is not. So, is it possible to meet customer's needs through a pop-up bank branch?
By conducting extensive research into customer’s wishes, needs, and especially behaviour, we came up with a future-proof pop-up bank branch. Its design was an extension of Rabobankonline services but is flexible enough to grow along with the ever-changing customer.
Team: Jannie, Teun